Sunday, 4 December 2011

Life in the Information Age- Employment- Case Study

Over the last 40 years, ICT has changed the world. Employment has been immensely changed due to Life in the Information Age. Many industries had to adapt to use new technologies and brand new industries have developed. Technologies have completely revolutionised the employment or job industry.




How jobs were affected
The introduction of ICT has led to massive change in working hours; some people may now find themselves working at evening, nights and weekends. Customers can now call in the evenings until 3am and obviously someone has to be there to take the calls. Customers can now also buy variety of stuff online at midnight and someone has to be there to make sure that the website is working properly and that there isn’t any problems. ICT definitely changed the way people work, sometimes it’s a good change but sometimes it’s a bad change.

The development of ICT has led in many new jobs being created 
  • Network technician 
  • Computer programmer 
  • Website designers 
  • ICT teachers 
Examples
Accounting is a good example of how jobs have changed due to new technologies. Before, accountant would keep track of all paperwork or financial records manually and this was a full time job for most people. They would have found this job very difficult as it involves thing such as counting papers manually, writing financial and keeping track of financial records manually. This was a very time consuming job. All calculation has to be done by hand therefore they could easily make mistakes without knowing. Then the introduction of calculators came along, this helped to speed up the work involving calculations and this also helped reduce some mistakes. 

When computers came along, it has massively transformed the way companies handled their paper work and the way the keep track of their financial records. All of these changes mean that large number of employees had to be re train to use the new technology. The computer made their job so much faster and more reliable.

Call centres was also affected by the changes in technologies. Previously, when a customer needed to talk to someone in a company they would usually be able to phone and they will be put through to the person who could help them but companies did not like this because it means that when an employee is talking to a customer they are not doing their job which basically means that they are wasting their time. But ICT have made it possible for call centres to create a large room or office when the all the staff do is take telephone calls from customers and help them but this also means the companies have to pay more money but they are willing to take this disadvantage as they know that by doing this their other stuff will not get disturbed therefore it’s more efficient to them.


The development of new technologies wasn’t always a good thing. It also has it disadvantages but the main disadvantage it caused was that some people lost their jobs. Thousands of people have lost their jobs over the last decades. We all know that ICT can make jobs faster and accurate therefore some jobs like secretaries, office clerks that count wages etc have lost their jobs. There are people who just don’t want to give up their jobs and therefore have to train again in order to use the new technologies. Although training is expensive, it’ll be worth it in the end as it gives people the chance to keep their job and open up new jobs available for them.

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